Certified Technology & IT Specialist CTIS
Technology & IT Professional Foundations
Enroll via the Certified Technology Professional PathwayCourse Sequence
"This foundation course builds an essential understanding of how computers and digital systems work. Learners gain practical skills in system setup, troubleshooting, basic networking, security awareness, and cloud concepts — forming the bedrock for all other IT studies."
Included Modules
"Mastery of industry-standard tools (Microsoft 365 & Google Workspace) to increase workplace efficiency. Learners develop the ability to create high-quality documents, analyze data, design compelling presentations, and collaborate effectively in modern office environments."
Included Modules
"This course develops problem-solving abilities and introduces learners to the world of programming. It covers logic, flowcharts, HTML/CSS basics, and core programming constructs using beginner-friendly languages (Python or JavaScript), laying the groundwork for software development."
Included Modules
"Practical training in building modern, responsive websites. Learners progress from web foundations (HTML & CSS) to adding interactivity with JavaScript, using frameworks, and publishing live websites using hosting platforms and content management systems like WordPress."
Included Modules
"Comprehensive introduction to working with databases. Learners master SQL, design relational databases, perform CRUD operations, and understand best practices for data storage, retrieval, backup, and protection — critical skills for any data-driven organization."
Included Modules
"Explores how technology supports business goals. This course covers information systems, workflow automation, ERP/CRM systems, basic project management, and high-level overviews of transformative technologies such as AI, IoT, and Blockchain."
Included Modules
Skills Gained
- Computer hardware setup and maintenance
- Operating system installation and configuration
- Windows and basic Linux administration
- Basic LAN/WAN and Wi-Fi configuration
- IP addressing and networking fundamentals
- IT troubleshooting and technical problem-solving
- Cybersecurity awareness and safe computing practices
- Cloud computing fundamentals
- Professional documentation
- Spreadsheet-based data analysis
- Business presentations and reporting
- Email and calendar management
- Digital collaboration and workplace productivity
- Programming logic and algorithmic thinking
- Flowcharts and basic problem-solving
- HTML and CSS development
- Responsive web design
- JavaScript fundamentals
- Python or JavaScript programming fundamentals
- Basic debugging
- Web hosting and domain management
- WordPress and no-code website development
- SQL fundamentals
- Relational database concepts
- Database design and relationships
- CRUD database operations
- Database backup and basic security
- Business process and workflow analysis
- Information systems fundamentals
- ERP and CRM concepts
- IT project management fundamentals
- Emerging technology awareness — AI, IoT and Blockchain
Professional Competencies
- • IT troubleshooting and user support
- • Computer installation and configuration
- • Basic network support
- • Operating system support
- • Workplace IT operations
- • Digital workplace productivity
- • Technical documentation and reporting
- • Basic programming and scripting
- • Basic website development
- • Website deployment and maintenance
- • Basic database administration
- • SQL data retrieval and manipulation
- • Database organization and maintenance
- • Business process and workflow analysis
- • Information systems support
- • Basic ERP/CRM support
- • Technical problem-solving
- • Systems thinking
- • Basic project coordination
- • IT service and user communication
- • Technology-enabled business support
- • Basic cybersecurity awareness
Industry Tools
Career Opportunities
Roles this program prepares you for.
IT Support Specialist
Entry Level
Provides first-line technical support, troubleshoots computer and software problems, assists users with system configuration, and maintains workplace IT equipment.
Help Desk Technician
Entry Level
Handles user technology requests, password and access issues, basic troubleshooting, ticket escalation, and routine IT support tasks.
IT Support Technician
Entry Level
Installs, configures and maintains computers, operating systems, peripherals and basic network equipment while resolving technical problems.
ICT Officer
Entry Level
Supports an organization's day-to-day technology operations, including computer systems, connectivity, software, user support, documentation and basic IT administration.
Junior Database Assistant
Entry Level
Assists with basic database operations, SQL queries, data organization, record maintenance, backups and routine database support.
IT Operations Assistant
Entry Level
Supports routine technology operations including system setup, documentation, user support, software administration and coordination of IT-related tasks.
Junior Systems Support Analyst
Entry Level
Supports business information systems by assisting users, documenting system issues, monitoring workflows and helping resolve basic application and system problems.
Digital Operations Assistant
Entry Level
Uses digital productivity, collaboration and information systems to support business operations, reporting, documentation and technology-enabled workflows.
Junior IT/Systems Administrator
Entry Level
Assists with basic administration of computers, operating systems, user accounts, networks and organizational IT infrastructure under the supervision of senior administrators.
Junior Web Developer
Entry Level
Builds and maintains basic responsive websites using HTML, CSS and JavaScript and assists with website deployment, updates and troubleshooting.
Ready to Start?
This program is part of the Certified Technology Professional Pathway. You'll pick your starting cohort for Certified Technology & IT Specialist — the first program in the pathway — on the next step.
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